Renewal Sales Representative

ISG Technology•Oklahoma City, OK

12h

About The Position

About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Responsible for driving revenue growth and optimizing customer conversations regarding renewal of products for current customers. The Renewal Sales Representative will assist in maintaining customer data and post-sales support to maximize productivity of the sales team. Responsible for emphasizing the value of services by quoting renewals, processing requests, negotiating contracts, and answering customer questions.

Requirements

You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
Leadership – Lead people and get results through others in a positive and inspiring manner.
Management – Organize and manage multiple priorities.
Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support – Follow company policies and procedures and complete other duties as assigned.
Judgment – Include appropriate people in decision-making process.
Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values: Humor & Fun We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We’re inclusive and create activities that align with people’s interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We’re creative thinkers who can adapt to evolving situations. We’re humbly confident, know our stuff, are willing to coach and be coached. We’re willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team.
You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Bachelor’s degree or equivalent preferred.
A minimum of 3+ years of similar or related experience.

Responsibilities

Engage in creating renewals for clients including annual and multi-year options, consolidate coverage, uncover new opportunities, and renew under the best option throughout the lifecycle of the contract(s).
Responsible for obtaining all necessary documentation for quoting and processing the renewal agreements, updating internal systems with contract terms, and maintaining accurate records of all contract renewals.
Oversees all correspondence, meetings, and presentations and related customer facing documents necessary for review with client.
Keep track of all open quotes, multi-years, refreshed devices, renewed, upsold, and churned contracts.
Track and manage renewal timelines, ensuring that renewals are processed on-time.
Build and maintain positive relationships with clients, internal teams, and key stakeholders at manufacturers.
Communicating risk and developing resolution strategies.
Driving and leading the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships and drive renewal rates.
Maintaining and reporting an accurate rolling 180-day forecast of renewals.
Negotiating and finalizing renewal contracts.
Identifying upsell/cross-sell opportunities during contract renewal to maximize customer relationship.
Setting customers up for future success by recommending and educating them on relevant new features and opportunities.
Consult with key decision makers to identify customer needs, drive efficiencies, and ensure timely commitments.
Perform other job duties as assigned.
Collect feedback from customers to drive continuous improvement across all areas.