Renewal Representative

Claroty • New York, NY

9d • $65,000 - $75,000 • Remote

About The Position

We’re growing and looking to hire a Renewal Representative, who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. This individual will play a crucial role in maintaining strong, long-term relationships with our valued customers. The ideal candidate is focused on achieving aggressive targets for contract renewals, upsells, and cross-sells, and is passionate about consistently delivering exceptional customer experiences.
About Claroty:
Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Requirements

• Overall Experience: Related experience with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• Sales Success Experience: Previous experience in customer success, sales account management, project management, or related customer-facing roles is essential, with a strong emphasis on renewals, upsell, and cross-sell activities. Candidates with a background in the cybersecurity domain are highly desirable, though those with experience in technology, particularly SaaS and enterprise technology, will also be considered if exceptionally qualified.
• Relationship Building: Demonstrated ability to collaborate and build strong relationships with customers, particularly at the executive level. Proven track record of developing strong, trusted relationships with economic buyers and technical stakeholders through consistent, proactive meetings and touchpoints that positively impact loyalty and revenue growth.
• Communication Skills: Exceptional oral and written communication skills with acute attention to detail. Effective communication is key in ensuring customer satisfaction and fostering long-term relationships.
• Technical Knowledge: Familiarity with Salesforce is a plus, as well as proficiency in Google Workspace. Technical acumen is valuable in providing comprehensive support to our clients.
• Collaboration: Collaborate with sales counterparts to drive customer retention and growth. The ability to work seamlessly with cross-functional teams is crucial for success in this role.
• Startup Experience: Prior success in a high-growth startup technology organization is highly valued.
• Travel: Ability to travel as needed when conditions permit, with an estimated travel commitment of less than 25%.

Responsibilities

• Manage the full 12-month renewal cycle, from early engagement through negotiation and close.
• Draft contracts accurately and promptly in accordance with client specifications and company pricing guidelines.
• Initiate renewal conversations early, present pricing and contract terms, and manage approvals.
• Monitor customer health, product usage, and adoption to identify risk and opportunity.
• Work towards assigned contract revenue goals while ensuring the competitiveness of the company's contracts, referencing the company's GTM strategy for uplift on renewals.
• Develop and implement strategic plans within the assigned territory in partnership with the Sales Director, Customer Success and Channel Organization.
• Maintain accurate renewal forecasts and CRM data.
• Drive opportunity outcomes through effective collaboration and communication with extended teams, including but not limited to customer success, field operations, finance, and legal teams to ensure a smooth renewal process and implement customer retention and growth strategies.
• Cultivate and strengthen ongoing client relationships, focusing on revenue growth and client satisfaction.
• Utilize our partner eco-system to identify new business opportunities within existing customers.
• Collaborate on special projects as assigned, contributing to the overall success of the team.
• Accurately forecast business targets and opportunities in the assigned territory.

Benefits

• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health.
• We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• At Claroty, we prioritize excellence and uphold high professional and ethical standards.
• We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness.
• That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions.
• We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture.
• This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level