Renewal Coordinator

Legend Homes

46d

About The Position

We are actively seeking an experienced Renewal Coordinator. They must be able to
organize and coordinate office administration and procedures to ensure
organizational effectiveness and efficiency. This role will report directly to
the Renewal Manager. The ideal candidate will be experienced in handling a wide
range of administrative and executive support related tasks and will be able to
work independently with little supervision. This person must be exceedingly well
organized, flexible and enjoy the administrative challenges of supporting office
and field personal alike.

Requirements

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Proficient with Microsoft Office Suite
• High School or GED
• 2+ years of sales experience, in related field (Property Management, Real Estate)
• Experience using Entrata preferred
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds

Nice To Haves

• Experience using Entrata preferred

Responsibilities

• Execute delegated tasks related to ongoing operational processes
• Respond to all emails, text messages and voicemail inquiries in a timely and courteous manner
• Proactively contact residents regarding renewal offers and lease agreements
• Maintain accurate resident data and renewal records in Entrata (Validate contact information, review/discontinue recurring charges, etc.)
• Address resident questions and escalate complex issues when necessary
• Follow up on pending renewals to ensure timely closure
• Negotiate lease renewal terms with residents within set Company guidelines
• Accountable for maintaining department established performance metrics
• Flexible schedule for working overtime/weekends may be required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED