Renewal Account Manager

Progress

25d • Remote

About The Position

We are Progress (Nasdaq: PRGS) - the/a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewal Account Manager working out of your home office in the United States, and help us do what we do best: propelling business forward. Due to team location, we need to restrict this search to those in EST or CST. The DX (Digital Experience) team is currently looking for Renewal Account Manager to join our Sales organization. As a member of the Account Maintenance team you will be responsible for following up with clients to assist them with renewing their licenses as well as identifying potential cross-sell and upsell opportunities. The ideal candidate will have excellent interpersonal skills, detail-oriented, and have the drive to succeed!

Requirements

• Bachelor’s degree is preferred but not required
• Applicable experience in a similar renewals based role
• Strong analytical skills, disciplined attention to detail, highly organized and thorough
• Strong interpersonal skills
• CRM Experience
• Experience with Microsoft Office

Responsibilities

• Contact clients about their renewal plans
• Coordinate renewal tasks with internal teams, including: Account Management, Finance and Legal
• Collect and prepare data related to customer’s existing contract and product usage
• Support Account Management by identifying upsell / cross-sell opportunities
• Perform post renewal tasks such as booking orders, and maintain accurate records of renewal opportunities and contract records

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees