Renewal Account Manager
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About The Position
In this role, you will negotiate all facets of renewal contracts, developing win/win negotiation strategies that maximize contract value while enhancing customer relationships. You will identify customer needs and demonstrate account management capabilities to guide renewal closures. Maintaining an understanding of ServiceNow licensing models will be crucial to assist both sales and customers in licensing discussions. You will monitor customer health metrics to identify risks and develop risk mitigation strategies, guiding appropriate actions with partner teams. Regular updates on renewal status will be provided to management, and you will engage customers in conversations around renewal readiness, timing, and general needs. Connecting with customers on multi-year contracts will ensure continued engagement and value realization. You will present renewal proposals and options to customers and notify them of upcoming contract expirations. Additionally, you will work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable orders. Partnering with the Customer Success organization will be essential to review customer value achievement and promote product adoption and high usage.
