Removal Defense Operations Supervisor

C.R. Wannamaker Law

4d • Remote

About The Position

The Removal Defense Operations Supervisor plays a critical frontline leadership role within our immigration practice and works under the direction of the Legal Operations Manager. This position is responsible for day-to-day execution, team oversight, and adherence to standardized workflows to ensure work moves efficiently, accurately, and on time. Performs other duties as assigned. This is an operations-focused supervisory position accountable for managing capacity, monitoring work in progress, enforcing standards, and escalating risks, so attorneys and paralegals can focus on high-value legal work while maintaining quality and compliance.

Requirements

• Experience in immigration law operations or high-volume, compliance-driven legal environments.
• Prior supervisory or team lead experience is strongly preferred.
• Working knowledge of continuous improvement or operational best practices.
• Strong organizational, analytical, and problem-solving skills.
• Frontline people leadership and coaching.
• Accountability and performance management.
• Clear written and verbal communication.
• Metrics awareness and operational discipline.
• Collaboration and escalation judgment.

Responsibilities

• Execute weekly operating routines as directed by the Legal Operations Manager, including capacity planning, WIP control, backlog review, and escalations.
• Supervise assigned paralegal teams to ensure priorities, SLAs, and internal deadlines are met.
• Monitor daily workflow health, identify risks or bottlenecks, and escalate issues promptly with recommended solutions.
• Ensure consistent use of approved workflows, checklists, templates, and quality gates.
• Track and report team-level metrics including backlog aging, cycle times, rework/returns, and SLA adherence.
• Maintain accurate data hygiene in operational tools and dashboards.
• Use metrics to coach team members, reinforce accountability, and drive predictable performance.
• Enforce SOPs, workflow standards, and quality expectations set by Legal Operations leadership.
• Conduct first-level quality reviews to reduce preventable errors and rework.
• Identify recurring defects, handoff issues, or failure points and elevate patterns to the Legal Operations Manager.
• Participate in continuous improvement initiatives led by the Legal Operations Manager.
• Provide frontline insights and data to support root cause analysis and solution design.
• Pilot new workflows, tools, or standards with assigned teams and provide structured feedback.
• Help document validated improvements into SOPs, checklists, and training materials.
• Apply approved AI tools to day-to-day operational use cases (summarization, drafting assistance, translation scaffolding, checklist support) as directed.
• Ensure AI usage complies with confidentiality, ethical, and tool-approval policies.
• Support adoption of new tools and automations by reinforcing usage and identifying gaps.

Benefits

• Receive a market-leading salary and performance-based bonuses that reward your hard work and success.
• Enjoy full coverage, including health, dental, and vision insurance, plus a 401(k) with a company match to confidently plan for the future.
• Balance your personal and professional life with an ample paid time off policy.
• Steer your career through a path of professional growth supported by training and real leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed