Remote Vehicle Assistance Agent

Motional • Las Vegas, NV

7d

About The Position

Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.

Mission Summary:
The Remote Vehicle Assistance Agent monitors live data and provides remote assistance to Motional vehicles in autonomous mode when they encounter unknown situations. Using proprietary software tools, agents interact with the AV and provide context and assistance to allow the vehicle to continue its mission - no steering wheel required.

Requirements

• Strong collaboration skills
• Proficiency in G-suite applications
• Independent, detail-oriented and exemplary organizational and time management skills
• Strong capability in analytical/ problem solving
• Excellent written and verbal communication skills
• Prior experience as an Operator/Driver for Autonomous Vehicles, including some type of internal or external training on Autonomous Vehicle technology is preferred
• Basic working-knowledge of Autonomous Vehicle technology
• Experience and training on providing subjective feedback on vehicle behaviors and environment
• Local knowledge of city of streets, geography and environmental features that may be challenging for Autonomous Vehicles
• High school diploma or equivalency
• Able to work days, nights and weekends
• Must be able to use company communication systems and communicate clearly and effectively both written and verbal
• Must be able to read a map and possess and/or learn traffic laws for locations where AV operate

Responsibilities

• Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads
• Assist in the AV decision making with real world events to ensure safe and efficient paths of travel
• Monitor AV camera feed to ensure the cameras and AV are functioning properly
• Monitor AV systems to ensure AV and systems are functioning properly
• Provide support to AV in real time to assist with direction or safety of travel
• Work closely with various engineering teams for system testing and testing of new scenarios
• Work closely with design teams to support development of functions and performance of AV
• Interact with AV to resolve tickets and issues through various software and hardware
• Reporting of system functionality issues to management in a timely manner
• Other duties as assigned

Benefits

• Candidates for certain positions are eligible to participate in Motional’s benefits program.
• Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees