Vehicle Protection Agent

AUTOMOBILE PROTECTION CORPORATION

1d•Remote

About The Position

Our Vehicle Protection Agent will help establish our reputation as a company that offers excellent customer support during all sales and post-sales interactions. A successful representative will accept ownership for effectively solving customer inquiries and complaints while keeping customer satisfaction at the core of every decision and behavior. Our Vehicle Protection Agent is the front-line point of contact with current contract holders that call in to inquire about their coverage. A Vehicle Protection Agent should be a self-starter and excellent communicator who’s able to earn our customers’ trust and influence customers to hear renewal options for their vehicle’s extended coverage. To perform this job the individual must be able to perform each essential duty satisfactorily.

Requirements

High School Diploma or equivalent required
Excellent oral and written communication skills
Excellent listening skills with a thorough attention to detail
Ability to articulate relevant information and directions in an organized and concise manner
Ability to multitask and manage time effectively in a fast-paced environment
Able to adapt to personal coaching and procedure modifications
Regular, consistent, and punctual attendance and adherence to schedule
Ability to maintain a positive, helpful attitude by adapting to different personalities in all customer service and sales situations
Ability to work independently and in a team environment
Ability to work in a structured and fast-paced team sales environment
Basic knowledge and experience using Microsoft Outlook and Word

Nice To Haves

Preferred two years of experience in a high-volume Call Center.
Preferred 1+ years of experience with outbound sales/appointment setting in a call-center environment

Responsibilities

Provide world-class customer service in every interaction
Manage large amounts of inbound and outbound calls
Transfer and schedule appointments for our internal Sales Team
Captivate customers and cultivate interest in renewing their cverage
Follow call center guides when handling different customer situations
Build rapport and engage customers while providing solutions
Use proprietary software to manage contacts while processing applications
Keep records of all conversations in our call center systems in a comprehensible way
Meet and exceed project goals on a regular basis
Meet personal/team qualitative and quantitative targets
Commit and adhere to a set schedule
Must be able to toggle between multiple monitors required to perform said duties
Capable of conveying consistent, warm customer service with a dynamic smile that can be felt by the customer over the phone