About The Position

CareHarmony partners with providers to deliver value-based care management initiatives for patients. Their clinicians are dedicated to providing high-quality care, assisting patients and caregivers in navigating the healthcare system, and helping patients manage chronic illnesses to improve their quality of life. Under the guidance of the Lead Triage RN, the triage nurse will be responsible for delivering exceptional patient care during after-business-hours calls. This includes telephonic triage for complex patients, addressing psychosocial needs, and supporting business initiatives.

Requirements

  • Compact/Multistate Licensure required
  • Innovative mindset, driven to change how patients manage their health
  • Robust clinical knowledge
  • Extensive experience in telephonic triage
  • Ability to quickly determine appropriate level of care based off clinical assessment
  • Ability to navigate multiple technological platforms
  • Excellent attention to detail
  • Excellent customer service skills
  • Excellent organizational skills
  • Excellent verbal and communication skills
  • Excellent professional presence when dealing with colleagues, clients and patients
  • Ability to function cohesively within a team
  • Graduate of accredited School of Nursing
  • Nursing license must be active and in good standing
  • A minimum of five (5) years of professional experience in nursing
  • Experience in Triage required
  • Must have active high-speed Wi-Fi
  • Must have a home office or HIPAA-compliant workspace

Nice To Haves

  • Additional licensures are a plus

Responsibilities

  • Conduct thorough telephonic assessments with proprietary tools
  • Identify and address patient concerns
  • Address acute clinical concerns with close collaboration with the patient’s providers
  • Provide telephonic education to patients
  • Participate in Innovation team projects
  • Ensure excellent quality of care provided during on-call and triage interactions
  • Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

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What This Job Offers

Job Type

Part-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

11-50 employees

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