Remote Terminal Manager
About The Position
The Massachusetts Port Authority (Massport) is a dynamic organization that connects people and businesses to the global community by air, land, and sea. Its employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably, managing real estate assets that generate $20 billion for the region’s economy. Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England, committed to safety, security, environmental stewardship, convenience, and exceptional customer service, fostering connections and acting as an economic catalyst. As a Remote Terminal Manager, you are expected to bring a steady, service-oriented leadership approach to managing complex, highly visible environments, balancing safety, operational excellence, and customer experience with sound judgment and composure. You should be proactive and situationally aware, anticipating issues and making confident decisions in both routine and high-pressure circumstances. Through clear communication and strong relationship building, you will collaborate effectively with diverse stakeholders to align priorities, maintain trust, and ensure seamless operations. Guided by accountability, inclusivity, and pride in public stewardship, you understand that maintaining safe, accessible, and well-managed facilities directly shapes public confidence and the overall passenger journey.
Requirements
- Five (5) years of experience required in an airport terminal environment, airline, related aviation setting, or similar operation.
- Minimum of three (3) years in a supervisory position or highly autonomous role.
- Equivalent operational experience required (if no Associates degree).
- Demonstrated ability to exercise independent judgment, coordinate across multiple groups, and operate effectively with minimal supervision.
- Proficiency in Microsoft Office with the ability to learn and navigate additional computer-based and web-based systems.
Nice To Haves
- Associates degree preferred
Responsibilities
- Lead the day-to-day operations of remote terminals, ensuring safe, efficient, and seamless environments that minimize impacts to customers, tenants, and surrounding communities.
- Oversee daily terminal operations to deliver a high-quality customer experience from arrival at parking facilities through bus boarding and departure.
- Provide visible oversight of facilities, construction, and maintenance activities, proactively addressing risks while maintaining high standards of cleanliness, accessibility, and appearance.
- Serve as a trusted liaison among internal Massport teams, TSA, bus operators, airline staff, State Police, and external stakeholders to coordinate communication, planning, and operational improvements.
- Work independently to exercise sound judgment and lead responses to irregular operations and emergencies, resolving issues across stakeholders while prioritizing safety, continuity, and customer experience.
Benefits
- Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond.
- Opportunities for employees to grow, learn, and explore the many areas of our business.
- Work/life balance
- A supportive and inclusive culture
- Opportunities for growth
- Providing safe, healthy, and secure work environment
- Supporting the people and businesses of New England
- Achieving results and having positive impact
- Being good neighbors in the communities we serve
- Protecting the environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
