Remote Support Professional Coordinator- FT

HOPE ENTERPRISES•Williamsport, PA

About The Position

The RSP Coordinator, under the supervision of the Director of Residential Services, is responsible for how services are delivered including administrative functions, quality assurance and compliance as well as staff management to promote greater independence. This role is also responsible for assisting individuals with developmental disabilities or other special needs in various environments. ESSENTIAL FUNCTIONS The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. The ability to transfer and lift individuals with or without assistance and to occasionally push/pull may also be required. Twisting, bending, and other physical movements may be required at varying degrees. All the above may be performed with or without reasonable accommodation.

Requirements

Associate degree in Business or related fields and a minimum of 2-3 years of management experience or a minimum of 5 years of progressive management experience
Obtain and maintains SHIFT certification
Valid driver’s license, required.

Responsibilities

Direct and oversee daily program operations within assigned remote support caseloads through the supervision of direct reports.
Assists with growing program services and collaborating to ensure the person’s needs are met and develops and implements Remote Support operations plans based on individual’s needs
Collaborate with Program Case Administrator on individual needs and to ensure outcome goals are met.
Under the supervision of the Director of Residential Services, participates in interviews, selection, and the onboarding process of new hires.
Participate in employee relations activities with the team and engage in disciplinary actions, as needed, with assistance from Human Resources.
Ensure services are provided in accordance with agency policies and procedures.
Facilitates effective communication within the team, including external individual supports.
Assist with annual licensing preparation and plans of corrections as needed.
Partner with leadership team to manage the communications for staff and leadership including annual enrollment guides, new hire guides, etc.
Coach and mentor direct reports; provide training, oversee performance, and aid with career progression
Participates in creating budgets and ensures adherence (includes billing and utilization as necessary)
Assists with emergent technology disruptions, troubleshooting remote support issues and providing Assistive Technology support as needed. Travel to site locations may be necessary.
Monitors and completes reports accurately and timely
Ensures staff are appropriately trained in service delivery while maintaining compliance with all regulatory and organizational requirements.
Stays up to date on industry practices and ensures appropriate ongoing training of staff
Attend and participate in scheduled training and meetings.
Covers open remote support shifts as necessary and performs other duties as required or assigned by the Director of Residential Services.