Remote Service Support Specialist - CT Computed Tomography – AMERICAS
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Your Role: You will identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT You will provide product support either remotely or on-site (Internationally at times - Canada and Latin America You will dispatch notifications to CSE's with quality action plan You will share expert advice, training, and technical assistance to support staff and train lower-level employees. You will drive individual KPIs to meet the needs of the customer/business. You will Proactively provide updates on assigned tasks as planned. Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management.
Requirements
- Associates Degree or 2 years of vocational technical training required.
- More than 5 years’ experience working on Siemens CT systems and ability to demonstrate extensive knowledge in the product line of CT
- Proficient skills in typing and Outlook, Excel, Word, and other job critical applications
- Good communication skills
- Valid passport is required
Nice To Haves
- SAP knowledge preferred
- Bilingual preferred to include Portuguese or Spanish
Responsibilities
- Identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT
- Provide product support either remotely or on-site (Internationally at times - Canada and Latin America
- Dispatch notifications to CSE's with quality action plan
- Share expert advice, training, and technical assistance to support staff and train lower-level employees.
- Drive individual KPIs to meet the needs of the customer/business.
- Proactively provide updates on assigned tasks as planned.
- Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
