Remote Service Representative (LATAM)

Meadow

15d • Remote

About The Position

We’re hiring Service Representatives to support families from the moment a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, compassion, and attention to detail.
In this role, you’ll own key parts of the journey—coordinating transportation, managing documentation, and ensuring ashes are returned safely. You’ll work directly with families and external partners to provide clarity, build trust, and make sure nothing is missed.
This position is ideal for someone who is empathetic, organized, and comfortable in a fast-moving startup environment. We’re in active build mode, and this role offers meaningful growth for someone who is proactive, collaborative, and motivated to support others during an important moment in their lives.

Requirements

• 2+ years of experience in customer-facing, operations, or hospitality roles - especially in environments where empathy and execution were equally important.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.

Responsibilities

• Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.
• Build trust quickly and maintain rapport as you walk families through each step of the process.
• Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return.
• Collaborate with internal teams and external partners to move cases forward without delay.
• Keep systems up to date, document clearly, and flag any issues before they become blockers.
• Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.
• Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Benefits

• PTO
• 10 Paid Holidays
• Paid Training
• Fully remote
• Global collaboration: Work with teammates around the world.
• Career Growth in Sales & Tech: A chance to grow your career in sales and tech while helping build something meaningful
• Purpose-driven work: Make a real difference during one of life’s most meaningful transitions
• Supportive, growth-minded team – Bring your sales drive and eagerness to learn; we’ll support you every step of the way

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed