Remote Outbound Customer Service Representative - Spanish Bilingual Preferred

Ken Garff Automotive Group • Draper, UT

3d • $16 • Remote

About The Position

Remote Outbound Customer Service Representative Ken Garff Listening Center The Ken Garff Listening Center is currently hiring Remote Outbound Customer Service Representatives to join our growing contact center team. Work Schedule Our Listening Center operates: Monday – Friday: 6:00 AM – 7:00 PM (MT) Saturday: 8:00 AM – 4:00 PM (MT) Sunday: Closed Technical Requirements Internet Requirements Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) Minimum 50 Mbps download speed Minimum 20 Mbps upload speed Maximum 40 ms ping or lower Must provide 3 speed test results taken at different times during working hours for approval Computer Requirements Operating System: Windows 11 required (Mac/Apple products not supported) Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) Memory (RAM): Minimum 16 GB Storage: Minimum 256 GB Equipment & Peripherals Must provide your own equipment Dual monitors (2 or more required) Webcam (required) Smartphone (required for authentication purposes) Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) Keyboard and mouse Key Responsibilities Make outbound calls to current Ken Garff customers (no cold calling) Deliver a professional, friendly, and informative customer experience Build and maintain strong customer relationships Identify customer vehicle service needs and schedule appointments Promote service specials and incentives Handle customer inquiries via phone, chat, and email Accurately document interactions and update customer records Collaborate with team members while maintaining company standards Qualifications Must provide your own equipment and meet technical requirements Must have a quiet workspace free from noise and distractions Strong computer skills and ability to navigate multiple systems Typing speed of 30+ WPM Positive, energetic, and customer-focused attitude Excellent communication and problem-solving skills Strong multitasking, organization, and prioritization abilities Previous customer service, call center, or sales experience preferred High school diploma or equivalent required Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a plus Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits Opportunity to earn a college degree at no cost Paid training Career growth within a nationwide automotive company Paid Time Off Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance 401(k) with company match Optional year-end bonus program Employee discounts on vehicles, parts, and service Supportive team and positive company culture Job Details Job Type: Full-time (40 hours per week) Pay: Starting at $16.00/hour $16.25/hour for Spanish speakers We are an Equal Opportunity Employer (We Hear You) You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

Requirements

• Must provide your own equipment and meet technical requirements
• Must have a quiet workspace free from noise and distractions
• Strong computer skills and ability to navigate multiple systems
• Typing speed of 30+ WPM
• Positive, energetic, and customer-focused attitude
• Excellent communication and problem-solving skills
• Strong multitasking, organization, and prioritization abilities
• High school diploma or equivalent required
• Must be 18 years or older and authorized to work in the U.S.
• Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Nice To Haves

• Previous customer service, call center, or sales experience preferred
• Bilingual in Spanish is a plus

Responsibilities

• Make outbound calls to current Ken Garff customers (no cold calling)
• Deliver a professional, friendly, and informative customer experience
• Build and maintain strong customer relationships
• Identify customer vehicle service needs and schedule appointments
• Promote service specials and incentives
• Handle customer inquiries via phone, chat, and email
• Accurately document interactions and update customer records
• Collaborate with team members while maintaining company standards

Benefits

• Opportunity to earn a college degree at no cost
• Paid training
• Career growth within a nationwide automotive company
• Paid Time Off
• Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance
• 401(k) with company match
• Optional year-end bonus program
• Employee discounts on vehicles, parts, and service
• Supportive team and positive company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED