Remote Operations Center Supervisor
About The Position
The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis’ 24/7 Remote Operations Center — ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real-time system surveillance, incident response, and customer coordination, serving as the primary link between real-time operations and Product Support Engineering (PSE). The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the “Orbit” initiatives. The successful candidate will be process-driven, technically astute, and capable of leading a growing team in a high-reliability environment.
Requirements
- Successfully passes background check, pre-employment drug screening, pre-employment aptitude and competency assessment(s).
- Possesses a valid U.S. Driver’s License. Employment is contingent upon meeting company driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
- Daily overtime required and in-person, predictable attendance.
- Proficiency in spoken English language, bilingual Spanish is a plus.
- Proficient in Microsoft Office suite tools.
- Able to interpret electrical/controls drawings.
- 7 + years of previous electrical/controls troubleshooting experience required.
- High School Diploma required, bachelor’s degree in a relevant field is a plus.
- Knowledge of electrical devices such as relays, transducers, sensors, i/o systems, etc.
- Knowledge of industrial equipment and turbine control systems such as: Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix, etc.
- Able to read electrical/controls drawings.
Nice To Haves
- Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred.
Responsibilities
- Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
- Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.
- Establish and maintain standardized shift handover and escalation procedures.
- Foster a culture of operational discipline, accountability, and continuous improvement.
- Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.
- Maintain oversight of real-time telemetry dashboards.
- Validate that incidents are appropriately logged, categorized, and closed within SLA targets.
- Develop and maintain structured onboarding and competency programs for ROC Specialists.
- Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
- Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.
- Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
- Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
- Participate in fleet reviews, reliability discussions, and outage post-mortems.
- Support development and deployment of new telemetry and automation initiatives.
- Perform additional tasks and special projects assigned by Engineering Leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
