Embrace One Remote Monitoring Associate

Biotronik•Oswego, IL

2d•Remote

About The Position

At BIOTRONIK Neuro, we’re ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK’s advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that’s not just implanted, but truly connected to the needs of patients and providers. We are seeking a detail-oriented and patient-focused candidate to join our Embrace One Team as a Remote Monitoring Associate. This role is responsible for monitoring patients using spinal cord stimulation (SCS) therapy, completing monthly remote monitoring calls, and managing proactive care triggers to ensure optimal patient support and engagement. The Remote Monitoring Associate will work closely with the Embrace Care Team to assess patient data, provide technical and educational support, and ensure adherence to prescribed therapy. This role is ideal for someone passionate about healthcare technology, patient care, and delivering high-touch remote support. The ideal candidate will have experience in remote physiologic or therapeutic monitoring or a related field, but this is not required.

Requirements

Bachelor’s degree in Nursing, Physiology, Biology, Bio-Engineering, Healthcare Administration, or a related field (preferred but not required).
Strong organizational skills, attention to detail, and ability to work independently in a remote environment.
Excellent verbal and written communication skills with an ability to explain complex medical concepts in patient-friendly terms.
Comfort using electronic health record (EHR) systems, remote monitoring platforms, and CRM tools (Salesforce experience is a plus).
A passion for patient care, problem-solving, and working in a technology-driven healthcare environment.

Nice To Haves

Experience in remote monitoring, remote physiologic/therapeutic monitoring, telehealth, or a patient support role is a plus.

Responsibilities

Assist the Embrace Care Team in monitoring patients with spinal cord stimulators to ensure optimal therapy and patient satisfaction.
Partner with the Embrace Care Team to provide support on patient triggers, follow-ups, and any necessary educational calls.
Help track and manage proactive care tasks, including monitoring case resolutions and patient touchpoints.
Learn and apply workflows to ensure timely follow-up and support for patients.
Collaborate with internal team members to address patient issues, troubleshooting concerns, and communication with field representatives.
Provide exceptional customer service to patients by responding to questions, resolving issues, and providing necessary follow-up.
Assist and conduct remote programming of patient devices as required.
Provides detailed and thorough education to patients and can translate highly complex medical terminology to patients.
Attends in-person meetings and trainings as required.
Assists Territory Managers regionally with patient calls and follow-up.
Support internal projects focused on improving patient engagement and remote monitoring workflows.
Analyze trends in patient data and report therapy utilization insights to the Embrace Care leadership team.
Collaborate on educational initiatives to enhance patient knowledge and adherence to therapy.
Perform other duties as assigned by leadership to enhance the effectiveness of the Embrace Care Team.