Loan Monitoring Associate
About The Position
Why Anchor Loans? Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint. Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers. Essential Duties & Responsibilities Manage the day-to-day status report of payment collections and delinquencies. Generate billing statements and notices for all loans within the portfolio, make changes to billing and servicing notices as required to ensure ongoing compliance with policy, procedure and loan documents. Act as the main liaison for the borrower on all payment, insurance and extension related inquiries and process requests for all such inquiries as per department policy. Help educate borrowers to mitigate delinquencies. Prepare and send out collection letters for loans in default. Prepare, send out and track extension agreements. Update servicing system with notes and new data. Prepare all Verification of Mortgage requests received. Create a positive customer service experience while focusing on the approved policies and procedures, productivity and effectiveness of the company. Promptly respond, investigate, analyze and present resolutions to internal and external inquiries and payment service issues. Process incoming insurance notices, cancellations and updated evidence of insurance forms. Monitor all insurance coverage including, hazard, flood and builders risk. Order and document lender forced placed insurance. Coordinate with customers on the processing of any insurance adjustment claims. Monitor the extensions workflow for the nationwide active portfolio, gathering updates, reports and preparing extension agreements for execution. Review and assess property inspections conducted by inspectors or third-party vendors. Monitor loans without a holdback component ensuring construction is progressing through inspections. Analyze annual & quarterly property tenant occupancy and lease reports. Monitor and update monthly loan reports utilized by investors and management to analyze portfolio risk. Provided support to other team members and management as needed. Perform additional clerical duties as assigned by management.
Requirements
- Bachelor’s degree
- 1+ years of mortgage experience or banking background
- 1+ years of customer service experience
- Excellent analytical, problem-solving, math and organizational skills
- Strong computer skills including Microsoft Office (MS Word, Excel, Outlook)
- Excellent communication skills
- Detail-oriented, excellent organizational skills, and impeccable writing and grammar skills.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy.
- Ability to work on multiple projects with the flexibility for changing priorities
- Ability to prioritize multiple tasks, meet deadlines and work under pressure.
Responsibilities
- Manage the day-to-day status report of payment collections and delinquencies.
- Generate billing statements and notices for all loans within the portfolio, make changes to billing and servicing notices as required to ensure ongoing compliance with policy, procedure and loan documents.
- Act as the main liaison for the borrower on all payment, insurance and extension related inquiries and process requests for all such inquiries as per department policy.
- Help educate borrowers to mitigate delinquencies.
- Prepare and send out collection letters for loans in default.
- Prepare, send out and track extension agreements.
- Update servicing system with notes and new data.
- Prepare all Verification of Mortgage requests received.
- Create a positive customer service experience while focusing on the approved policies and procedures, productivity and effectiveness of the company.
- Promptly respond, investigate, analyze and present resolutions to internal and external inquiries and payment service issues.
- Process incoming insurance notices, cancellations and updated evidence of insurance forms.
- Monitor all insurance coverage including, hazard, flood and builders risk.
- Order and document lender forced placed insurance.
- Coordinate with customers on the processing of any insurance adjustment claims.
- Monitor the extensions workflow for the nationwide active portfolio, gathering updates, reports and preparing extension agreements for execution.
- Review and assess property inspections conducted by inspectors or third-party vendors.
- Monitor loans without a holdback component ensuring construction is progressing through inspections.
- Analyze annual & quarterly property tenant occupancy and lease reports.
- Monitor and update monthly loan reports utilized by investors and management to analyze portfolio risk.
- Provided support to other team members and management as needed.
- Perform additional clerical duties as assigned by management.
Benefits
- Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance
- Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits
- Highly competitive performance bonus
- 401(k) retirement program with employer match
- Tuition reimbursement toward professional development
- Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons
- Onsite gym (Thousand Oaks only)
- 12 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
