Remote Live Verification Agent - Part Time

U-Haul•Phoenix, AZ

6d•$16•Remote

About The Position

Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. PT Live Verify Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat. Interested in moving forward? Please apply on the computer you plan to work from rather than your cell phone. Otherwise, you risk your application being denied. MUST be included in your application in order to be considered: Screenshot of your results for the Computer Specs test- Must pass in order to be considered Screenshots of your scores for the in your Facial Recognition Assessment- Must pass 80% in order to be considered Complete your Computer Literacy and Typing Assessment: https://www.ondemandassessment.com/link/index/JB-PTOV6RMOM?u=1099837 It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.

Requirements

Good listening, verbal, and written communication skills in English.
Inbound call/phone experience (high volume highly preferred)
Excellent customer service skills with 1 year of phone customer service experience.
Technically savvy preferred.
Logic, reasoning, time management, and facial recognition skills.
Proficiency, attention to detail, and interpersonal skills.
Ability to multitask and assist multiple customers at one time (online sessions).
Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
Reasonable and predictable attendance.
Operating System: Windows 11
RAM: 16GB minimum (32GB recommended)
Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
Storage: SSD with at least 5GB free space
Additional Hardware Webcam (external or built-in)
USB headset (wired)
Internet Speeds Ping: under 100
Download: 50MB minimum (100MB recommended)
Upload: 5MB minimum (10MB recommended)
You must have a quiet, private work area.
Required to be present during Education training classes or meetings with your camera on and microphone unmuted.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
If you want to switch or substitute computers at any time, manager approval is required in advance.

Responsibilities

Claim sessions for customers doing business with us via Truck Share 24/7.
Review each session for accuracy while answering any questions the customer may have.
Determine the proper course of action utilizing instructional materials reviewed.
Make outbound calls for verification of alternate contacts.
Communicate with the customer via phone or chat in an efficient and courteous manner.
Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
Listen to customer concerns, documenting them and resolving when able.