Remote Leave Of Absence Case Manager

Aston Carter•Atlanta, GA

4d•$23 - $23•Remote

About The Position

The Leave of Absence Case Manager plays a crucial role in managing cases related to all types of leave of absence and disability life events. This position requires a highly skilled professional who can effectively address inquiries, understand employee situations, apply the appropriate benefits, and adapt to changing circumstances. The Leave of Absence Case Manager serves as the single point of contact for employees throughout the entire leave of absence or disability event, ensuring a connected and trusted case management experience.

Requirements

1+ years of experience as a case manager using case management systems.
6+ years of experience will qualify in lieu of a Bachelor’s degree.
2+ years of experience in Human Resources or customer service in a leave and/or disability field can substitute for 1+ year as a case manager.
Experience in MS Word, Excel, Access, Outlook, and PowerPoint.
Strong customer service focus with a high standard mindset.
Adaptability and flexibility to changes and new scopes of work.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong technical skills and computer aptitude, including learning new systems.
Ability to prioritize, manage, and complete work/projects with tight deadlines.

Nice To Haves

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
Experience working with confidential information.
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA.
Experience providing guidance on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
Serve as a point of contact for assigned employees (150 – 200 employee cases) providing holistic case management services.
Review medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans.
Leverage duration guidelines, best practice tools, and company resources to support oversight of a leave event.
Critically assess and adjust the case management plan to an employee’s changing needs.
Address and respond to sensitive situations and troubleshoot issues to remove barriers during leave events.
Respond to employee impacting issues and ensure effective communication occurs.
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
Educate managers and business partners on employee concerns and needs.
Communicate regular updates to employees and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.