Remote Fraud Call Center Representative - Puerto Rico
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Fraud Call Center Representative - Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. $12.10â¯HR Opportunity to earn an additional $350 per month. Great Benefitsâ¯and Paid Training! As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
Requirements
- A clear communicator who can explain complex topics in simple terms.
- A passionate, reliable professional with integrity and a drive to deliver exceptional service.
- Someone committed to excellent attendance and able to follow a structured, full-time schedule.
- A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
- Strong written and verbal communication skills with attention to accuracy.
- Comfortable navigating multiple systems and screens in a fast-paced environment.
- Ready to take high-volume calls while maintaining focus and professionalism.
- Must be at least 18 years old with a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Proficient in English.
- Complete a background check, credit check, and fingerprinting.
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- Equipment: The company will provide all necessary computer equipment
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download.
- Reside in Puerto Rico with legal authorization to work permanently in the United States.
Nice To Haves
- 6 months of experience in the banking or financial industry.
Responsibilities
- Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
- Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
- Process fraud claims and disputes per client guidelines.
- Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
- Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
- Support team operations with other duties and tasks as assigned.
Benefits
- Work From Home
- Full-Time Employment: Reliable schedule and stability.
- Competitive Pay: $12.10 starting on day one.
- Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
- Shift differential: $1.50 extra per hourâ¯if working Monday-Friday between 6:00PM to 6:00AM.
- Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays.
- Paid Training: Get the training you need to excel.
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Full Benefits: Comprehensive benefit options and a great work environment that values your success
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
