Call Center Representative - Fraud

InteLogix

7d•$12

About The Position

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement

Requirements

Must provide your own computer monitor, remaining equipment will be provided
Must be 18 years of age or older
High School Diploma or equivalent
Must have dedicated workspace free of distraction
Excellent communication skills
Must have high-speed internet and ability to direct plug into ethernet portal
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us
Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
All job offers are contingent upon completion of a background check.

Responsibilities

Handle inbound calls regarding suspected fraud traffic, identify theft and credits
Create cases for customers and update order information related to fraud
Work on alarming cases from various fraud queues
Make outgoing calls to follow-up on fraud orders and secure equipment
Review traffic patterns and orders for fraudulent activity
Analyze network traffic and orders to assess risk and mitigate fraud
Operate in a fast-paced environment requiring timely data analysis and decision making
Utilize system tools to close cases and prevent fraud loss
Manage multiple systems and fraud queues simultaneously
Manage high-volume workload to effectively mitigate fraud