Remote Escalations Customer Service Representative II - RMTA

Conduent State & Local Solutions, Inc•Ocoee, FL

2d•$20 - $20•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Escalations Customer Service Representative II Hourly rate $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying What you get: Remote - Work From Home Full Time Employment Hourly rate of $20.00/hour Full Benefit Options Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST Summary: As an Escalations Customer Service Representative II, you will be supporting a team and our client’s customers as an escalated point of contact for resolving customer questions concerning their accounts.

Requirements

Must reside in Florida to be considered
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Provide calm conflict resolution and problem solving for frustrated customers
Can commit to 100% attendance for three to five weeks of paid training

Responsibilities

Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service.
Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.
Possess good writing skills and be able to communicate effectively to clearly convey status updates and report procedural issues.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.