Remote Customer Support Reps
About The Position
We are seeking dedicated individuals to join our dynamic team remotely as Remote Customer Support Reps. This global opportunity is designed to be accessible to everyone, including skilled and unskilled professionals, freelancers, stay-at-home moms and dads, and the physically challenged. Position Overview: As a Remote Customer Support Reps, you will play a vital role in managing and optimizing the company’s accounts receivable processes. Your contributions will ensure timely and accurate invoicing, collections, and reconciliation, while fostering positive relationships with clients and internal teams.
Requirements
- Experience: While prior experience in accounts receivable or a related field is preferred, it is not mandatory. Training and support will be provided.
- Technical Skills: Basic proficiency with accounting software and Microsoft Excel is a plus.
- Communication: Strong verbal and written communication skills to interact effectively with clients and teams.
- Detail-Oriented: Exceptional attention to detail and accuracy in financial records.
- Problem-Solving: Ability to resolve billing issues and customer concerns efficiently.
- Adaptability: Comfortable working independently in a remote and multicultural environment.
Responsibilities
- Invoice Management: Prepare, issue, and track accurate invoices for clients.
- Payment Oversight: Monitor and manage incoming payments, ensuring proper allocation and reconciliation.
- Collections: Proactively follow up on overdue accounts and collaborate with clients to resolve payment delays.
- Account Reconciliation: Regularly reconcile accounts receivable ledgers to ensure accuracy and compliance.
- Reporting: Generate detailed financial reports, highlighting key metrics and trends.
- Client Communication: Serve as the main point of contact for customer inquiries related to billing and payments.
- Process Improvement: Identify opportunities to streamline accounts receivable processes and implement best practices.
Benefits
- Flexible work-from-home opportunity accessible to a global audience.
- A diverse and inclusive workplace that values collaboration and individuality.
- Competitive compensation and potential for future growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
