Customer Support Specialist (REMOTE)

Rotech Healthcare Inc.•Nashville, TN

5h•$15•Remote

About The Position

We are seeking a dedicated Customer Support Specialist (REMOTE) to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for obtaining billing documentation to maintain patient care for our existing customer base. Pay starting at $15 with potential to earn more depending on related experience This is a primarily remote role; however, candidates must be within commuting distance of any Rotech location for occasional onsite training and equipment needs.

Requirements

High school diploma or GED equivalent, required
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in healthcare administration, patient intake, or insurance verification, preferred
One year of related work experience, preferred
Medical terminology, preferred

Responsibilities

Brings ideas for process or efficiency improvements to Team Lead
Builds relationships with locations, field management, patients and referral sources
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Conducts insurance verification and eligibility for services/products
Daily outbound calling to our customers (patients, referral sources and locations)
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission
Maintains accuracy and quality control throughout patient contact and data input, including patient notes
May collect co-pays and deductible amounts
Obtains authorization, orders and qualification documentation
Practices safe work habits, ensuring a safe work environment
Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
Provides product/service information by answering questions, offering assistance
Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
Resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
Works extensively with eIntake proprietary system as well as HRCM
Performs other duties as assigned
Travel as needed to Rotech location

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations