Remote Customer Service Team Manager

AIL • Sand Springs, OK

10h • Remote

About The Position

Globe Life AO is seeking an experienced and motivated leader to guide and develop a remote team of client service professionals. In this leadership role, you will coach team members, support performance growth, implement effective service strategies, and ensure a high standard of client experience. This opportunity is ideal for a results-driven leader with a strong background in team development who is passionate about mentoring others and building high-performing teams within a fully remote environment.

Requirements

• Proven experience leading a team in customer service, consulting, or client-facing environments
• Strong communication, coaching, and leadership abilities
• Demonstrated ability to motivate and support remote teams
• Highly organized with strong time-management and problem-solving skills
• Self-motivated and performance-oriented with a growth mindset

Responsibilities

• Recruit, train, and lead a team of remote client service professionals
• Establish clear performance expectations and support team productivity
• Provide ongoing coaching, mentorship, and professional development
• Implement strategies that improve client engagement and long-term relationships
• Monitor team performance metrics and adjust strategies when needed
• Stay informed on industry updates, products, and regulatory requirements
• Ensure compliance with company policies and ethical standards
• Foster a collaborative and supportive remote team culture

Benefits

• Fully remote leadership role available to U.S.-based professionals
• Flexible scheduling with autonomy over your workday
• Structured leadership training and ongoing professional development
• Strong operational support and mentorship from experienced leaders
• Opportunities for advancement into senior leadership roles
• Collaborative, growth-focused team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed