Remote Customer Service Team Director

AIL

1d • Remote

About The Position

AO Globe Life is seeking experienced and motivated leaders to join our organization as Remote Customer Service Team Directors. This senior leadership opportunity is designed for professionals who excel at developing high-performing teams, mentoring talent, and delivering exceptional service to families, veterans, and labor union members across the United States.
This fully remote leadership role offers long-term growth potential, structured leadership development, and the opportunity to make a measurable impact within a mission-driven organization.
About AO Globe Life
With more than 70 years of industry experience, AO Globe Life has supported working families nationwide by partnering with labor unions, credit unions, and veteran organizations. Our company operates with a strong commitment to service, integrity, mentorship, and professional development for both our clients and our leadership teams.

Requirements

• Prior leadership experience in management, team development, or client service environments
• Strong coaching, communication, and organizational abilities
• A proven ability to lead independently in a remote work environment
• Experience tracking performance metrics and improving team results
• A growth-oriented mindset with adaptability in fast-paced settings
• A commitment to mentorship and professional development
• Must be legally authorized to work in the United States
• Applicants must be physically located within the United States

Responsibilities

• Recruit, onboard, and mentor a team of remote client service professionals
• Provide ongoing coaching, mentorship, and professional development for team members
• Establish clear goals and accountability standards to support team success
• Support team members in delivering compliant, client-focused service
• Maintain ethical standards and regulatory compliance across all operations
• Foster a collaborative, high-performance remote team culture
• Drive long-term growth through strategic team development and productivity initiatives

Benefits

• Fully remote leadership role with flexible scheduling
• Structured leadership training and ongoing mentorship
• Access to warm, pre-qualified client consultations for your team
• Performance recognition and leadership incentive programs
• Clear advancement pathways into senior and executive leadership roles
• Union representation and benefits through OPEIU Local 277
• A collaborative, growth-focused leadership environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed