Remote Customer Service Representative - Must Reside in NY (Starting 3/16/2026)
About The Position
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, March 16, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Requirements
- The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
- Effective call handling skills and high levels of professionalism are required.
- A strong focus on exemplary shift attendance is required.
- The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
- A High School graduate/ equivalent is required.
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Responsibilities
- Assist customers with billing inquiries/concerns
- Ensure all account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhering to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
