Remote Customer Service Rep - Position Starting 3/23/2026
About The Position
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a remote/work from home position. Compensation: $16.50/hour Paid Training Start Date: Monday, March 23, 2026 Training Hours: Monday - Friday: 9am - 6pm EST (hours may be adjusted) Hours of Operation (following training): Monday - Friday: 7am - 8pm EST After successful completion of Training and Nesting, agents are eligible for a $150 incentive. After 30 days of production, agents are eligible for an additional $150 incentive. Agent must be actively employed at time of payout. Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Requirements
- Must have prior call center experience
- Great Attendance
- Computer Navigation skills
- Must be able to type minimally 35-40 WPM
- Great Communication skills
- Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
- Adhere to a 20-minute daily break 1 hour lunch
- Multitask Skills
- For Remote Positions: The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Note:
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Responsibilities
- Answer inbound calls regarding:
- Billing inquires
- Disconnect/Reconnect
- Payment Arrangements
- Budget Billings
- Make payments
- Process trouble and outage orders
- Move In/Out Service
- Assist with My Account (Online Accts)
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
