Remote Customer Service Representative

Afni, Inc. • Raleigh, NC

4d • $15 - $16 • Remote

About The Position

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may require upselling. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

Requirements

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours.

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Processing of orders
• Updating accounts
• Updating records
• Effective multitasking
• Strong attention to detail

Benefits

• Paid personal time off
• Paid sick time
• Health/vision/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees