Remote Customer Service Representative

Afni

9d•$15 - $16•Remote

About The Position

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may require upselling. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance. We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. Afni is currently hiring in the following states. You must live in one of these states: Alabama Georgia North Carolina South Carolina Texas What You Need to Thrive in Our Remote Environment: Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) 25Mbps Download/10Mbps Upload Ping Rate - Less than 100 ms A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. Ability to be on webcam during working hours

Requirements

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
Navigating multiple systems and maintaining a positive attitude under pressure
Quick-thinking problem solver
Self-motivated with a strong work ethic and effective time management in a home office setting
Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Monday and Friday 7:00AM - 6:00PM Central time
Available to work 8-hour shifts Monday - Friday, including weekends and holidays, between 7:00AM - 6:00PM CST.
Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate - Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
Ability to be on webcam during working hours

Responsibilities

Deliver world-class customer service to inbound callers
Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
Processing of orders
Updating accounts
Updating records
Effective multitasking
Strong attention to detail