Remote Customer Service Representative

AO GlobeLife • Aurora, IL

11d • Remote

About The Position

AO Globe Life is a company that works with all major members of labor unions, credit unions, associations, and their families across the US and provides them with their permanent benefits. We are dedicated to protecting every child and serving all working families, and we are looking for motivated people to become part of our expanding workforce. We are seeking a Remote Customer Service Representative who will be responsible for educating clients about their permanent benefits, answering questions, and ensuring they clearly understand what is available to them through labor unions, credit unions, and/or associations. The ideal candidate is proactive, dependable, and enjoys helping others.

Requirements

• Legally authorized to work in the United States.
• 1+ years of customer support, admin, or sales experience preferred.
• Excellent verbal and written communication skills.
• Verbal communication skills with patience and empathy
• Proficiency in using Zoom and digital tools for communication
• Comfortable speaking over the phone

Nice To Haves

• No prior sales experience required as training will be provided.
• Strong English communication skills, both verbal and written
• Quick learner with strong adaptability in fast-paced environments
• Strong interpersonal and communication skills with a passion for sales.
• Self-motivated, goal-oriented, and eager to learn.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Serve as the first point of contact for clients via phone and Zoom
• Clarify benefits information and answer client questions in detail
• Document all client interactions to ensure compliance with standards
• Collaborate with team members to improve client experience
• Follow up with clients to confirm satisfaction and provide additional support

Benefits

• Comprehensive Benefits: Dental, Vision, Medical, and Life Insurance, travel insurance, and death benefit.
• In-depth training; no prior experience needed, to accelerate your personal and professional development.
• Career Growth: Performance-based promotions and income
• Work remotely with flexible scheduling.
• Rewards & Recognition: Incentive trips 4 times a year and performance-based bonuses
• Positive Culture: Inclusive, supportive environment where your contributions are valued and your success has no limits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed