Remote Contact Center Specialist - State National

Markel•Bedford, TX

8d•Remote

About The Position

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Apply to State National Companies for a position as a Contact Center Specialist and use your excellent problem solving and people skills to provide appropriate answers and resolution to a variety of insurance-related questions. You’ll respond to inbound calls from our financial institution customers and insurance agents and make outbound calls or web verifications to insurance companies to confirm insurance information.

Requirements

Strong customer service orientation with active listening skills and a high attention to detail
Professional verbal and written skills
Ability to solve routine problems using established procedures
Ability to type a minimum of 25WPM
Intermediate computer skills
High school diploma or equivalent required
Minimum one year of customer service experience
US Work Authorization
Must have Ethernet, wireless not acceptable
Minimum bandwidth required: Download speed: minimum of 3.0 Mbps Upload speed: minimum 1 Mbps
In home office must be a quiet, uninterrupted work environment during all working hours.
Cable or DSL modem and router must be located near the PC for cabling purposes.
PC must not be used by any other household member.
No unapproved software will be installed on the PC without approval from SNC management.

Nice To Haves

Prior experience with auto insurance or collateral protection insurance a plus

Responsibilities

Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
Perform insurance verifications via outbound calls and the internet
Meet individual and team performance standards while maintaining good attendance and dependability
Show courtesy and professionalism on all calls to ensure a positive customer experience

Benefits

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

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