Customer Service Focused Position

AO Globe Life•Flagstaff, AZ

1d•Remote

About The Position

AO Globe Life is seeking service-driven professionals who are passionate about helping families feel protected, informed, and supported. As a Remote Client Support Specialist, your primary responsibility is delivering an exceptional client experience by guiding individuals and families through essential benefit programs with clarity, empathy, and professionalism. This is not a cold-calling sales role. You will meet with pre-scheduled clients who have requested information, ensuring they feel heard, understood, and confident in their decisions. If you believe strong customer service builds long-term relationships—not just transactions—this opportunity is designed for you. For over 70 years, AO Globe Life has provided supplemental benefits to working-class families, including union members, veterans, credit unions, and associations nationwide. Our reputation is built on trust, service, and long-term client relationships, and we continue to expand our fully remote team with professionals who share that commitment. If you are ready to build a career centered on service, relationship-building, and long-term growth, we encourage you to apply.

Requirements

Authorized to work in the U.S.
Windows-based laptop or PC with webcam
Reliable high-speed internet connection

Nice To Haves

Backgrounds in hospitality, retail, call centers, healthcare, education, or consulting (preferred but not required)

Responsibilities

Conduct scheduled virtual consultations focused on understanding each client’s needs
Clearly explain supplemental benefit options in a way that builds trust and confidence
Guide clients through enrollment while creating a seamless, supportive experience
Maintain accurate digital records and ensure timely follow-up communication
Provide ongoing client support and relationship management
Participate in weekly coaching, mentorship, and professional development sessions