Remote Client Support Representative - Travel

Sweet Carolina Travels•Houston, TX

4h•Remote

About The Position

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Requirements

Strong written and verbal communication skills
Customer service experience (travel, hospitality, or support roles preferred)
Highly organized, dependable, and detail-oriented
Comfortable working independently in a fully remote role
Able to learn new systems, booking platforms, and digital tools quickly
Passionate about travel and delivering excellent client support

Responsibilities

Support clients remotely via email, phone, and messaging platforms
Respond to travel-related inquiries in a timely, professional manner
Assist with itinerary changes, cancellations, updates, and special requests
Provide clear information on destinations, travel requirements, and agency processes
Monitor upcoming trips and proactively communicate with clients as needed
Resolve issues efficiently while maintaining a high level of customer satisfaction