Remote Call Center Representative

Education Affiliates • White Marsh, MD

2d • Remote

About The Position

Represents and provides information about the EA schools to prospective students
via the telephone.

Essential Duties and Responsibilities:

Transfers phone calls to appropriate campus
Provides information about campuses
Provides a professional company image through phone interaction
Accurately and completely portrays educational programs, expected outcomes,
student services, and financial consideration to students
Organizes workflow to meet departmental goals
Meets all quality standards
Regular and reliable attendance

Requirements

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Persuasive communication skills
• Typing 20-25 wpm
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students

Nice To Haves

• Previous call center / customer service experience preferred

Responsibilities

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED