Remote Bilingual Medical Customer Service Specialist

Community Health Systems

5h•Remote

About The Position

As a Remote Bilingual Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Remote Bilingual Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Requirements

H.S. Diploma or GED required
1-2 years of customer service experience required, preferably in a call center or help desk environment required
Bilingual in English and Spanish

Nice To Haves

Associate Degree or some college coursework in a related field preferred
Familiarity with CRM software and customer service tools preferred

Responsibilities

Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
Provides triage support for common issues related to platforms, applications, and back-office processes.
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Performs other duties as assigned.
Complies with all policies and standards.
Bilingual in English and Spanish
This is a fully remote opportunity.