Remote Bilingual Correspondence Customer Service Representative II - RMTA

Conduent State & Local Solutions, Inc•Ocoee, FL

4d•$21 - $21•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Bilingual Correspondence Customer Service Representative II Hourly rate $21.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying Summary: As a Correspondence Clerk, you will be responding to and resolving customer inquiries and issues regarding our client’s products or services via telephone, email. In this role, you will be responsible for providing product information and solutions, and will help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Requirements

Must reside in Florida to be considered
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri.

Nice To Haves

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

Responsibilities

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Gathers information, and responds to research requests in a concise yet accurate manner.
Communicates appropriate options for resolution in a timely manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Works autonomously within established procedures and practices
Provide support to other positions/operations in cases during heavy workloads or absences.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.