Customer Service Representative Bilingual Spanish (remote)

Central Research • Augusta, GA

14d • $18 • Remote

About The Position

At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Bilingual (Spanish/English) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.

This is a remote position, but to qualify, applicants must reside within 75 miles of a CRI deployment facility in Martinez, GA, Lowell, AR, Hendersonville, TN

Requirements

• U.S. Citizenship
• Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): 1. Not in default on federal student loans 2. Demonstrated financial responsibility 3. No felony convictions within the past 7 years 4. Misdemeanor convictions within the past 7 years may impact eligibility 5. No non-medical collections totaling $7,500 or more
• Reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
• Must pass an online customer service assessment
• Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
• Available to work any assigned shift during Contact Center hours: Monday:  7am – 10pm CST, Tuesday - Friday: 7am – 7pm CST, Saturday: 9am - 1pm CST

Nice To Haves

• Prior call center experience
• Associate or bachelor’s degree

Responsibilities

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

Benefits

• Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED