Remittance Specialist

HUB International•Austin, TX

5d•$25 - $30•Hybrid

About The Position

We are seeking a detail-oriented and motivated individual to join our growing Remittance Processing Team. This role is responsible for accurately processing retirement plan contributions, resolving remittance-related issues, and supporting key administrative functions to ensure timely and compliant service delivery. While prior experience is a plus, we are open to training the right candidate who brings a strong work ethic, eagerness to learn, and sharp attention to detail. This position offers exposure to a variety of employer accounts, the opportunity to collaborate cross-functionally, and room for long-term career growth within a fast-paced and evolving department. We are the perfect fit if you: Enjoy team collaboration Thrive in a healthy company culture that recognizes success Want to learn and grow your current skill set Are seeking a progressive work environment at a rapidly growing organization Have a desire to help others protect their future Have an entrepreneurial spirit and are challenged by the opportunity to grow the business Are focused on learning and development to enhance your industry knowledge and expertise Are a self-starter willing to invest time and energy to learn the technical aspects of our business Believe in integrity and building success by developing relationships with others

Requirements

2+ years of experience in administration or customer support
Proven experience in customer support/administration
Excellent organizational, communication, and client service skills
Proficiency in Microsoft Office Suite and financial systems
Positive attitude toward client relations to provide exceptional, proactive client service
Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
Highly organized with strong analytical skills, creative problem solving and strong research capabilities
Ability to work in a team while maintaining a high level of responsibility and accountability to individual projects and tasks
Able to manage conflicting priorities, deadline-based tasks and simultaneous projects
Clear communicator with strong interpersonal writing & presentation skills

Responsibilities

Processing employee and employer contributions to retirement accounts that are received via check or ACH and remitting them to various financial institutions.
Researching remittance issues, finding solutions, and providing answers to other departments, employers, and vendors.
Monitoring and responding to department emails.
Updating websites to reflect current payroll change dates for employers.
Assist in mailing checks to vendors and participants.