Remittance Processing Specialist - Utility

Commerce Bank•Kansas City, MO

8d•$21 - $21•Onsite

About The Position

The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Requirements

Ability to trouble shoot and escalate system issues to manager as needed
Ability to serve as a mentor and train team members
Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook
Ability to be flexible and work overtime hours when needed
Manual dexterity and eye-hand coordination
Ability to lift and move mail trays weighing up to 15 pounds
Repetitive hand movement
Ability to stand for up to 8 hours may be required
Associate’s degree in Business Administration or related field, or equivalent combination of education and experience required
3+ years of payment processing or related experience in production environment experience required

Nice To Haves

Experience coaching and mentoring team members preferred

Responsibilities

Perform customer service research required to resolve issues timely manner
Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management
Create and update processing procedure documents to ensure they are kept up to date and accurate
Review transactions and related documents and verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures
Balance and reconcile deposits to department reports
Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit
Perform inventory control and supply ordering
Lead workflow and ensure that department procedures and quality goals are met
Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
Perform other duties as assigned