Remittance Processing Associate II
About The Position
About This Job Processing customer payments and exceptions in a timely and accurate manner to customer accounts. Schedule Monday–Friday, 7:00 AM – 3:30 PM Optional overtime available What you will be doing Open and scan incoming mail manually and via automated equipment. Ensure work is routed to the correct customer, identifying discrepancies across multiple client accounts. Pull and process exception items keyed and balanced from another FIS site. Prepare customer payments for processing. Coordinate setup and maintenance of remittance processing equipment. Perform research and adjustments on client transactions. Maintain inventory of processing supplies. Prepare outgoing collection notices for negotiable instruments (e.g., bonds, food stamps, foreign items). Upload documentation and maintain accurate records. Support other areas within the department as needed.
Requirements
- Minimum 1 year of mail sorting or remittance processing experience.
- Ability to lift or move up to 30 pounds.
- Strong attention to detail and accuracy.
- Proficient written and verbal communication skills.
- Knowledge of remittance processing practices and client specifications.
- Familiarity with exception item handling and document verification.
- Ability to operate and maintain off-line and peripheral equipment.
- Strong organizational and sequencing skills.
- Ability to identify errors in calculations and balances.
- Self-motivated and capable of working independently under general supervision.
- High school diploma or GED required.
Responsibilities
- Open and scan incoming mail manually and via automated equipment.
- Ensure work is routed to the correct customer, identifying discrepancies across multiple client accounts.
- Pull and process exception items keyed and balanced from another FIS site.
- Prepare customer payments for processing.
- Coordinate setup and maintenance of remittance processing equipment.
- Perform research and adjustments on client transactions.
- Maintain inventory of processing supplies.
- Prepare outgoing collection notices for negotiable instruments (e.g., bonds, food stamps, foreign items).
- Upload documentation and maintain accurate records.
- Support other areas within the department as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
