Remarketing Lease End Inspection Coordinator

Stellantis Financial Services•Dallas, TX

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The Remarketing Lease End Inspection Coordinator at Stellantis Financial (SFS) is responsible for overseeing the end-of-lease and inspection process for leased vehicles, ensuring smooth transitions for both dealers and the company. This role requires independent decision making and managing dealership and 3 rd party vendor relationships, coordinating vehicle returns, assessing vehicle condition, facilitating the check-in process, the sale of the portfolio, and addressing dealership and/or lessee inquires. The Remarketing Lease End Inspection Coordinator ensures that all activities comply with company policies, contractual agreements, and regulatory requirements while maintaining excellent customer service throughout the process.

Requirements

2 years minimum of Salesforce.com experience.
2 years minimum of Automotive Remarketing industry experience.
3 years minimum of Customer Service experience managing escalations.
5 years minimum experience in vehicle inspections and/or auto auction industry .
High School Diploma and or/GED, college or degree preferred .
Advanced knowledge of MS Excel, Word, PowerPoint and Outlook
Strong customer service and communication skills, both verbal and written.
Excellent attention to detail and ability to document information accurately.
Proven ability to create, implement, and follow standard operating procedures.
Efficient organizational and time management skills with the ability to manage multiple tasks simultaneously.
Independent thinking and Problem-solving skills to resolve customer issues and discrepancies related to lease-end.
Familiarity with auto finance systems, lease management software, and financial processing tools.
Basic understanding of lease agreements, residual values, and vehicle condition guidelines.
Ability to read and evaluate vehicle inspection reports to evaluate vehicle condition.
Proven ability to manage difficult or sensitive situations with professionalism and tact.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA, Dallas, TX, Houston, TX, Phoenix, AZ, Auburn Hills, MI.

Nice To Haves

Bachelors or four (4) year college degree.
Previous management experience preferred.
Experience in lease-end processes and vehicle inspections is preferred.
Experience building relationships with dealership principles, pre-owned managers, and representatives a plus!

Responsibilities

Be the primary point of contact for 3 rd party inspection vendors, dealers and lessees during the lease-end process, answering questions, resolving issues, and providing guidance on available options.
Make independent decisions regarding vehicle inspections, arbitrations, and auction sales that are in the best interest of the customer and the company.
Be the subject matter expert (SME) in inspections and leased vehicle returns in accordance with the terms outlined in the lease agreement (e.g., mileage limits, condition of the vehicle, etc.).
Manage pre-term and post-term vehicle inspections to assess and evaluate wear and tear, mileage, and overall condition of the vehicle .
Manage escalations for any inspection scheduling concerns.
Manage and enforce arbitration policies and procedures.
Perform customer arbitration transactions in a prompt and courteous manner.
Recommend options and resolutions to the dealership regarding all post-sale arbitration issues.
Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase.
Manage dealer relationships, inquiries and concerns regarding vehicle returns, charges, and lease terms in a professional and empathetic manner.
Manage, organize and maintain all lease-end activities.
Ensure customer accounts are properly documented and updated with relevant details.
Ensure all lease-end processes comply with internal policies, industry regulations, and legal requirements.
Identify , track and manage risks related to vehicle condition , customer disputes, and financial discrepancies on behalf of the organization.
Be the primary liaison between the remarketing sales field staff and other SFS departments to facilitate the resale of returned vehicles.
Develop and implement process improvements to streamline the lease-end workflow.
Other duties and responsibilities as assigned.