Relocation Project Manager/Planner

JLL•Phoenix, AZ

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary The Relocation Project Manager/Planner serves as both the planning representative between Corporate Real Estate & Workplace Services (CREWS) and business units, and the execution lead for workplace moves, reconfigurations, and small projects. This role manages the complete project lifecycle from initial client consultation and planning through final execution and closeout. The Relocation Project Manager/Planner partners cross-functionally with Facilities, IT, AV, Security, vendors, and business stakeholders to deliver space solutions that meet business needs while optimizing workplace efficiency and ensuring compliance with organizational standards.

Requirements

3+ years of experience in facilities, move management, workplace operations, space planning, workplace strategy, or project coordination
Experience managing workplace moves, adds, and changes (MAC)
Experience working with construction, AV, IT, and security teams
Experience in corporate real estate or large campus environments
Strong written and verbal communication skills
Knowledge of building codes and workplace standards
Familiarity with AutoCAD, space planning software, or IWMS platforms
Proficiency in planning tools and space management systems
Strong organizational and time management skills
Strong understanding of project lifecycle management and budgeting processes
Ability to manage multiple concurrent projects in a fast-paced environment
Ability to sit or stand for extended periods while working at a computer
Frequent walking of office floors and facilities to conduct space reviews, site walks, and project assessments
Ability to travel between buildings or campus locations as needed
Occasionally lift and/or move items up to 25 pounds (e.g., plans, small furniture pieces, materials)
Ability to access construction or renovation areas, which may require personal protective equipment (PPE)
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

PMP or similar certification preferred

Responsibilities

Serve as primary planning liaison between CREWS and business stakeholders
Build and maintain strong client relationships, proactively assisting in achieving business objectives
Understand client business needs and verify project requirements
Validate work orders and project requests with Real Estate Advisory and CREWS teams
Coordinate all requests with OP/WPS to confirm workplace alignment
Collaborate with requestors and Function Strategic Business Partners to define project scope
Utilize established funding processes (PSW) to secure funding approvals
Establish project timelines, meetings and milestones including project stakeholder/SME meetings
Source and secure all vendors, POCs, and additional resources
Manage all plan and budget approvals
Create comprehensive project packets for implementation including SOW, before and after plans, move lists, etc.
Ensure compliance with corporate standards and local building codes
Manage and track customer workplace requests including: Conference room setups Special workspace configurations Decommissioning (decoms) Moves, furniture swaps, and reconfigurations Executive support and special requests
Support migration planning and workplace change initiatives: Room function changes Workstation conversions Capacity changes (supply/demand)
Review and validate detailed programming requests
Complete test fits and special requests within team allocations
Develop final scope of work and executable documentation (working drawings)
Support room and workstation planning, including signage and workplace standards
Implement all moves, reconfigurations, and small workplace projects
Verify project scope, details, furniture pull lists, and timelines prior to implementation
Manage project scheduling including: Project packet receipt and stakeholder meetings Work hour restrictions identification and security notifications Proper work request submissions (safety authorizations, etc.) Onsite crew management scheduling including vendors, IT, AV, Housekeeping, etc. Collaboration with warehouse team on furniture pulls and RTS
Execute move list surveys to validate information accuracy
Coordinate site dispositions and manage full RFP process for moves and decoms
Track move and project progression from initiation through completion
Provide project updates with photos in project Slack channel
Establish and conduct Day 1 follow up
Coordinate any modifications during execution
Mark up as-built redlines and submit to CAD team upon project completion
Attend all project calls including USAA, JLL, or other 3rd party hosted calls
Provide onsite supervision of all moves, projects, or work orders
Conduct regular floorplate audits and art inventory surveys
Support Furniture Management Team with recommendations for furniture dispositions
Assist Occupancy Planning (OP) team with floorplate surveys for station, office and conference room counts
Assist PM team with EVAC map surveys and support broader JLL initiatives
Engage with client to secure proper badge accesses for secure areas during projects
Weekly updates to the front door, Maximo queue, and Archibus queue
Manage IT and AV engagement processes
Schedule MAC/move/decom/IT teams as needed
Validate Archibus submissions and issue moves
Audit floor seating, distribute move lists, order crates/dollies
Print and place tags, directionals/temporary signage, instructions, and placards
Review, reconcile, and validate vendor invoices for accuracy and compliance
Submit zero deficit spreadsheet and create child work orders within RPM Front door
Coordinate client requests partnering with AV, Minor Construction, and Security teams
Manage project follow up and close out process including closeout of all POs
Train existing and new Move Coordinators in their roles and responsibilities
Conduct Move Coordinator Training and Lessons Learned Reviews
KPI and CSAT follow up
Support Artwork Requests
Field all client questions and direct them to appropriate resources