Relocation Manager

Compass • Tampa, FL

5h • Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Relocation Manager, you will be the primary contact for our clients and their families throughout the relocation process, ensuring they receive exceptional service from start to finish. You will assist the Relocation Director in managing referrals, assessing client needs, and coordinating timely placements. Your role includes educating agents on RMC processes and training team members, all while maintaining strong relationships with cross-functional teams. As a Relocation Manager, you are dedicated to providing a seamless experience for our clients and are committed to excellence in every aspect of your work.
Please note: this role is 100% in-office

Requirements

• 3+ years of experience working in a relocation department, real estate company, or relocation management company actively working with real estate agents
• Experience with eRelocation system
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, the ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Great listening skills, connect well with others and is empathetic of the customer’s pain points
• Competent in the G suite and comfortable learning and working in customized software programs

Nice To Haves

• A California real estate license is a plus
• CRP certification preferred

Responsibilities

• Assist the Relocation Director with the management of incoming/outgoing referrals and tracking/reporting
• Act as the main point of contact for administering and delivery of Relocation and referral services to transferees/clients and their families
• Manage, accept, and monitor referrals throughout the file’s lifecycle
• Counsel and assess the individual client’s needs and coordinate the timely placement of incoming referral business
• Serve as a key liaison for the operational delivery of referrals
• Educate and instruct agents regarding all RMC forms and processes
• Instruct agents on the proper Corporate HomeSale processes and procedures
• Work in conjunction with the Relocation Director to train team members on relocation practices and procedures
• Assist with managing the Corporate Relocation Specialists and clerical support personnel
• Input data into a referral tracking system and assist with monitoring production and information
• Monitor referrals on a daily basis and provide client status updates regularly
• Act as a knowledgeable resource for information about area and home market trends
• Responsible for collecting and disbursing payment of referral fees
• Manage RMC inventory properties and develop strategies for quick sale
• Assists with the placement of Rental Assistance referrals as needed
• Invoice RMC for Rental Assistance
• Maintain good relations with cross-functional teams
• Help improve operational efficiencies whenever possible
• Cover for coworkers as needed
• Perform additional duties and responsibilities as requested or assigned

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed