Relocation Consultant (Level I, II, or III)

Odyssey Relocation Management•Mission Viejo, CA

just now•$56,160 - $80,000•Hybrid

About The Position

Odyssey Relocation Management is seeking a highly skilled and customer-focused Relocation Consultant to join our team in a hybrid capacity (2 days in-office, 3 days remote). This position may be based out of any of our office locations in Mission Viejo, CA; or San Diego, CA. The ideal candidate will bring extensive experience in domestic relocation, including strong expertise in home marketing strategies and a comprehensive operational understanding of client relocation programs, all delivered in alignment with Odyssey’s Core Values. Acting as the single point of accountability, the Relocation Consultant will manage all aspects of the relocation process for transferring employees, providing policy counseling, coordinating benefit utilization, and overseeing comprehensive relocation planning. Responsibilities also include working closely with supply chain partners such as household goods movers, temporary housing providers, and real estate professionals, as well as developing and managing budgets within client policies and cost caps. This position presents an excellent opportunity for an entrepreneurial professional to leverage their expertise and initiative in a collaborative, growth-focused environment.

Requirements

Proficiency and proven capabilities to successfully operate all corporate client home sale programs offered by Odyssey (BVO, GBO, HMA, DIR) with a high success rate.
Delivers client satisfaction at an 90% or higher approval rating (QA Score of 4.50 or higher).
Knowledge/Experience of US Domestic Relocation Services and Practices.
Demonstrated customer service skills.
Ability to identify potential problems and develop creative solutions.
Excellent listening skills and consultative skills
Strong interpersonal skills: ability to interact with individuals at various levels.
Excellent written and verbal communication skills.
Strong organizational skills, the ability to function as part of a team while acting as a self-starter.
Ability to manage deadlines, multi-task, and operate in a fast-paced environment.
Strong presentation skills, business etiquette, and phone skills.
Ability to deal with ambiguity in an effective manner.
Direct or applicable relocation experience (RC I, II or III)
Expertise in creating relocation cost estimates.
PC proficiency - Microsoft 365 (Word, Outlook, Excel, PowerPoint) and Job Related Systems
Desire to work in an empowered fast-paced environment.

Nice To Haves

Bachelor’s degree highly recommended.
Previous international or intercultural experience.
Proficient in English as well as secondary language helpful.

Responsibilities

Single-point-of-coordination and accountability for transferring employee on all eligible services providing high quality customized relocation services for transferee and his/her family.
Provide in-depth guidance and full-service marketing assistance within Odyssey’s program to transferee.
Manage client home sale benefits (Marketing assistance, BVO and GBO) including appraisal review, Broker selection & BMA review; review of inspections & title and resolution of the same with transferee; Marketing Assistance; and negotiation of resale offers.
Proactively guide transferees through the various options for home finding based on their individual needs assessment and policy benefits, including sharing expertise in the purchase of real estate.
Home Finding may also include supporting options for leasing and/or rental of an apartment or home and the associated timing.
General knowledge of mortgage programs with referral to and management with Odyssey partners.
Skills include review of closing costs/loan origination detail, initiation of equity advance and final equity.
On-going follow-up/review of required transferee documents.
Referral to Odyssey vendors, surveys, vendor selection, completion of transferee insurance forms and monitoring of the actual move.
Follow-up to ensure all aspects of the move have been satisfactory.
Includes candidate intake.
Set-up with area Odyssey representative.
Follow-up with potential employee.
Provide input via phone and written summary to client recruitment personnel.
Temporary housing coordination.
Car shipment coordination.
Home finding coordination (homeowners and renters).
Travel coordination.
Expense management coordination.
Counseling clients’ policies and tax guidelines.
Daily utilization of Odyssey operations system for all notes and file management.
Follow company policies on data access, handling, and storage while ensuring compliance with other relevant data privacy regulations.