Relocation Consultant - Level II
About The Position
As a Level II Relocation Consultant, your role involves offering relocation services to transferees per the client’s relocation policy. This entails assessing the needs of the transferee and providing services that may encompass various aspects such as home marketing assistance, Buyer Value Option (BVO), Guaranteed Buy out (GBO), property management, home purchase aid, rental support, lease cancellation, relocation-related travel arrangements, temporary accommodation, and household goods transportation. The Relocation Consultant operates with the transferee's and client's best interests in mind, offering policy advice and aiding in relocation issues.
Requirements
- 3+ years’ home sale experience (BVO/GBO expertise required)
- 2+ years of college or strong academic history preferred.
- Very good organizational, communication, and interpersonal skills
- Strong computer, database, and Microsoft Office experience.
Responsibilities
- Review and explain client relocation policies, procedures, and benefits to transferees.
- Manage policy components to ensure compliance.
- Manage policy exceptions as directed by the client.
- Assess transferee needs and provide services and resources to meet those needs.
- Manage and coordinate services and benefits to possibly include temporary living, home marketing and home sale, BVO, GBO mortgage (consultation and/or resources), home purchase, rental-departure and destination, expense management, household goods movement, set up candidate tours, and any future approved services.
- Coordinate and communicate with the Team Lead, appropriate internal and external service providers, and appropriate client contact regarding the day-to-day management of assigned transferee activity.
- Monitor progress and ensure the transferee’s satisfaction with services.
- Mentor Level 1 Relocation Consultants
- Maintain files and computer database on assigned transferees and activities.
- Regularly communicate and coordinate with transferees and agents
- Provide the highest quality of customer service to all transferees.
- Maintain a professional and positive work attitude and team spirit.
- Always represent self and CapRelo in a professional manner
Benefits
- comprehensive medical, dental, and vision insurance
- World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
- Recruitment and customer referral bonuses
- Company-paid life insurance and accidental death benefits
- Voluntary protection programs for employees and their families
- Service recognition programs
- Safety & performance bonuses
- Tuition reimbursement and student loan repayment assistance
- Discounted membership @ Gold’s Gyms (corporate locations) nationwide
- Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
- Medical and Dependent Care Flexible Spending Accounts (FSAs)
- Health Savings Account (HSA) with employer matching contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
