Consultant II International Relocation - US Based Remote

Anywhere

5h • Remote

About The Position

The International Assignment Consultant II serves as the navigator of the relocation process for international and domestic assignees. This role involves administering relocation policies and programs, providing guidance on resource utilization (e.g., language and cross-cultural), and coordinating the shipment of household goods, destination services, expense management, and ensuring customer and client needs are met efficiently through exceptional customer service, while adhering to Cartus and client standards.
Roles and Responsibilities:
Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement. Provide exceptional customer service to assignees and their families.
Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
Counsel assignees on the best utilization of international assignment program benefits.
Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
Manage and maintain data within Cartus systems to comply with audit requirements.
Bacharelado or equivalent work experience preferred.
Minimum of 2 years of related business experience in customer service or the relocation field.
Relocation experience with direct client contact preferred.
Proven customer service experience.
Bilingual in English and Portuguese; Spanish is a plus.
Superior verbal and written communication skills.
Excellent organizational and planning skills.
Critical thinking and problem-solving abilities.
Proficient in Microsoft 365.
If you have this experience, this role is for you:
Employment Type
Full-time, 40-hour week, Monday-Friday, 8:30 AM - 5:00 PM, with a 1-hour lunch break.

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

Requirements

• Minimum of 2 years of related business experience in customer service or the relocation field.
• Proven customer service experience.
• Bilingual in English and Portuguese; Spanish is a plus.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

Nice To Haves

• Bacharelado or equivalent work experience preferred.
• Relocation experience with direct client contact preferred.

Responsibilities

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement.
• Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level