Relocation Concierge

CRS Temporary Housing•Phoenix, AZ

11d•$50,000•Hybrid

About The Position

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis. Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence. Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property. As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended. Our office is in North Central Phoenix. New employees will complete office training for the first few weeks. Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence. This position has a salary of approximately $50,000.00 anually and is also eligible for an annual bonus. The schedule will be primarily Monday-Friday daytime hours. Job Summary: The Relocation Concierge will serve as the main point of contact to our high-end policyholders. This person will be the voice and face of our company and ensure all customers have a pleasant experience to meet their needs for temporary housing.

Requirements

Excellent written and verbal communication skills.
Strong problem-solving skills with a proactive and innovative focus.
Must demonstrate accuracy, attention to detail, and excellent organization skills.
Strong ability to multitask.
Sense of urgency and deadline oriented.
Intermediate competency in math.
Ability to demonstrate compassion and handle sensitive information.
Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
Minimum of 4 years Customer Service experience, background with high-end customer service preferred.
Typing speed 40 wpm or higher preferred.
Stable work history with excellent attendance
High School Diploma or equivalent required, college coursework preferred.

Responsibilities

Provide information and education to high-end policyholders throughout the housing process
Take initial housing requests and complete initial calls to high-end policyholders.
Complete furniture orders for the high-end policyholders upon moving into long term housing.
Follow up with high-end policyholders regarding check outs, move ins, and move outs.
Coordination of housing extensions, notice to vacates, and pickup of furniture, housewares, and appliances.
Manage the needs of the policyholder and ensure claim expenses are within policy limits.
Obtain adjuster approvals and accurately process extensions if needed.
Resolve any customer service issues related to the stay in the rental property and follow up regarding move-out dates.
Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system.
Collects monies owed from high-end policyholders.
May periodically perform work outside of core business hours to ensure the customer's needs are met.
Performs other duties as necessary or assigned.