Relief Staff

Heluna Health • Richmond, CA

3d • $22 - $26

About The Position

The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services - Housing and Homeless Services Division, in partnership with Heluna Health that provides drop-in services, interim shelter, and transitional housing for homeless and at-risk youth ages 18 to 24. The guiding philosophy of CCYCS services is that every youth has strengths and the ability to make positive changes in their lives. We value the diversity, determination, resiliency, and strength all youth bring to our doors. Supervision of adult homeless clients in an emergency shelter in terms of access to safe housing, meals, and services. Intake of adult applicants to assess housing need, support and benefits services. Develop and manage emergency shelter day-to-day services. Supervision of engagement activities designed to build a healthy and safe environment for sleeping, eating, and living in a group setting. Communication, both verbal and written, with adult clients, staff, law enforcement and others to determine situational shelter needs. Documentation in case records, and files to ensure the written record of work performed on behalf of clients, including completion of incident reports. Light housekeeping/general clean up. Ability to handle emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, incarceration, or other incidents. Other duties as required

Requirements

• Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, and substance abuse, and HIV/AIDS.
• Ability to work well with diverse staff, stigmatized communities and clientele including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in Contra Costa.
• Ability to work successfully both independently and cooperatively.
• Professional level competency using Internet, email, and Microsoft Word computer applications.
• Ability to use computers/internet to look up information and enter relevant notes.
• CPR and first aid certification within 90 days of hire.
• Ability to use a computer, phone, or office equipment for extended periods of time.
• Ability to successfully and efficiently complete tasks in an environment where background noise is present, and interruptions may be constant.
• Successful applicants must have a high school diploma/GED
• 1 year work experience working with vulnerable or special needs populations

Nice To Haves

• Bilingual, bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

Responsibilities

• Supervision of adult homeless clients in an emergency shelter in terms of access to safe housing, meals, and services.
• Intake of adult applicants to assess housing need, support and benefits services.
• Develop and manage emergency shelter day-to-day services.
• Supervision of engagement activities designed to build a healthy and safe environment for sleeping, eating, and living in a group setting.
• Communication, both verbal and written, with adult clients, staff, law enforcement and others to determine situational shelter needs.
• Documentation in case records, and files to ensure the written record of work performed on behalf of clients, including completion of incident reports.
• Light housekeeping/general clean up.
• Ability to handle emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, incarceration, or other incidents.
• Other duties as required

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees