Reliability Engineer

Systems Engineering Solutions Corporation•Bedford, MA

15d•Hybrid

About The Position

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a Reliability Engineer. The Reliability Engineer is responsible for ensuring the availability, performance, scalability, and resiliency of mission‑critical systems. This role applies software engineering principles to infrastructure and operations, with a strong emphasis on automation, monitoring, incident response, and continuous reliability improvement. The reliability engineer serves as the bridge between development, operations, and platform teams to ensure production systems consistently meet defined service level objectives (SLOs) while supporting rapid, safe delivery of new capabilities. Location: This position will be hybrid remote. Candidates will be required to work onsite as needed. Candidates preferred to be located near Hanscom AFB (Boston, MA).

Requirements

Bachelors and eight (8) years or more of experience; Masters and six (6) years or more of experience. Additional experience may be accepted in lieu of degree.
Active Secret clearance at a minimum required to start
US citizenship required
Experience with cloud platforms (AWS, Azure, OCI, or GCP), including managed services
Experience with containerized environments (Docker, Kubernetes)
Familiarity with CI/CD pipelines and deployment automation
SLOs and error budgets
Capacity modeling and performance testing
Strong understanding of:
Distributed systems and high‑availability architectures
Linux/Windows system administration
Networking fundamentals (DNS, TCP/IP, load balancing)
Hands-on experience with:
Monitoring and observability tools (e.g., Prometheus, Grafana, ELK/Elastic, Datadog, Azure Monitor)
Infrastructure as Code (Terraform, ARM, CloudFormation)
Scripting or programming languages (Python, Bash, Go, PowerShell, or similar)
Experience supporting incident management and on‑call operations

Nice To Haves

Experience with USAF Cloud One or Platform 1.
Experience with Zero Trust Architecture
Cloud certifications in AWS, Azure, Google, or Oracle clouds

Responsibilities

Design, implement, and maintain highly available, fault-tolerant systems in cloud and hybrid environments
Define, measure, and report Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
Identify reliability risks and implement mitigation strategies across the system lifecycle
Conduct capacity planning and performance modeling to ensure systems scale to meet demand
Implement and manage monitoring, logging, and tracing solutions to provide full system observability
Define actionable alerting thresholds that minimize noise and enable rapid incident detection
Analyze trends and metrics to proactively identify potential reliability issues
Participate in on‑call rotations and lead incident response activities for production systems
Coordinate troubleshooting efforts across development, infrastructure, and security teams
Conduct post‑incident reviews (PIRs) and develop corrective and preventive action plans
Track recurring issues and ensure root causes are resolved
Automate operational tasks to reduce manual intervention and operational risk
Develop scripts, tools, and services that improve system reliability and reduce mean time to recovery (MTTR)
Promote “automation over toil” and standardize operational workflows
Participate in architecture and design reviews with an emphasis on reliability, resiliency, and recoverability
Validate disaster recovery (DR) and business continuity plans; test failover mechanisms
Support chaos engineering, fault injection testing, and resilience validation where appropriate
Partner with DevOps, Platform, and Security teams to ensure reliability aligns with delivery and compliance objectives
Document system reliability standards, runbooks, and operational procedures
Support compliance and audit activities (e.g., FedRAMP, FISMA, internal operational controls)